Support
Contact Support
How to contact HyreLog support and what details to include for faster resolution.
Before Contacting Support
Collect:
- Workspace ID
- Endpoint and method used
- Request timestamp (UTC)
- Response status code and error body
- Correlation/request ID if available
Support Request Template
Subject:
Environment: production / staging
Workspace ID:
Endpoint:
Request timestamp (UTC):
Observed status code:
Error message:
What you expected:
What you already tried:
Impact:Severity Guidance
- High: Production outage or data delivery failure
- Medium: Feature degraded but workaround exists
- Low: Questions, documentation clarifications, minor issues