Troubleshooting

401 Or 403 Errors

• Verify the API key is valid and active.
• Confirm key scope (workspace vs company) matches the endpoint.
• Check whether your plan includes the requested feature.

Events Not Appearing

• Confirm event request returned 201 or 200.
• Verify category and action are present in payload.
• Query /v1/events with a small time window to confirm ingestion.

Webhook Delivery Failures

• Confirm webhook endpoint is reachable over HTTPS.
• Check your receiver timeout and retry handling.
• Inspect deliveries using /v1/webhooks/{webhookId}/deliveries.

Export Job Issues

• Confirm job status via /v1/exports/{jobId} before download.
• For archived sources, include required from/to filters.
• Retry downloads with streaming to file for large payloads.